PRIVACY POLICY

Introduction

Noble Naturals (“we”) hope you will find our new privacy policy statement very simple, clear and open regarding how we collect, use, maintain and dispose of the personal data you provide to us. When we say “personal data” we mean identifiable information about you such as your name, email, address, phone numbers, bank account details, payment information, and so forth.

We may need to update this policy from time to time and where there is any significant change we will let you know – mostly likely by email.

How we collect your personal data

When you visit our website or open an account with us we collect personal data. Some of the information we collect is by you specifically giving it to us directly. This will be through the means of you filling in your personal information into a contact form, product order form, or by providing it to us in a phone conversation, or by sending us an email. In some cases, and only at your written request, we may hold (securely offline) your credit card information to make it easier/quicker for you to make payments if you are doing so on a regular basis. Another example would be if you have attended an event or talk hosted by Noble Naturals, you might fill in a registration form. If you are a practitioner, we may ask for proof of qualifications. You don’t have to provide us with personal data but it might mean you won’t be able to use some part of the website or establish a trade account with us.

Some information might be collected automatically such as your computer/device’s IP address, device type, operating system or browser type. This may happen when you visit our website automatically by the analytics software used which helps us get a better idea of how the website is used so we can be proactive in making it better/easier for you to use. Some of this information is collected using cookies. This type of information is not used to identify you.

Noble Naturals utilizes a telephone system which has a function of recording phone calls for training and monitoring purposes in accordance with our call recording policy.

Other personal information we collect might be given to us by third parties. Most all of the information we collect is directly from you, however, sometimes we may get your information from other sources such as publicly available material. We use this information to supplement the data we already hold about you in order to serve you better or validate the info you have given.

Where personal data has been collected we only use it in the following ways:

  • To open and maintain a trade/practitioner account with you,
  • In accordance with a legal obligation, or
  • Where we have your consent.

How we use your information

First and foremost, we use your information to provide you with products you have requested and to service your account and our relationship with you. Specifically, we use your personal data for things such as:

Communicating with you. Which may include providing information you have requested from us (like training and education materials) or information we are required to send you. We will update you on changes to our products or service, website, security updates, upcoming events, or to ask for your feedback.

To support you. This may include help to resolve a technical issue in using our website, or in sending us emails, scheduling and doing on site training, etc.

For internal record keeping. Such as keeping notes of what products are good sellers for you in your area, keeping up with our correspondence, invoicing, etc.

To improve our website.

To market to you. In addition to sending you our newsletters we may use your personal data to display targeted ads (not that we do very much of that right now) online – through our own website or through third party sites and their platforms.

To protect (you and us). To detect and prevent any fraudulent or malicious activity and make sure everyone uses our website and services fairly.

To process payments for you.

To deliver your products. We need to use your personal data and provide this to a courier to get you the products you want from us.

How we can share your personal information

There will be times when we need to share your personal data with third parties but will only disclose personal data to:

  • Third party service providers we use to operate such as: Customer Relations Management software (CRM), Invoicing & Accounting software, Couriers & Delivery companies, Online advertising platforms, Secure online payment platforms.
  • Government agencies, courts and law enforcement agencies or other third parties where we believe it is necessary to comply with applicable laws or regulations or to exercise, establish or defend our legal rights. Where possible and appropriate we will notify you of this type disclosure.
  • Other people where you have given your consent.

Security of your personal data

We do not give out personal information and prior to discussing your personal data with you we may occasionally request proof of identity before doing so.

If you have been granted access to the members area on our website It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. If you have any reason to believe that your password may have been accessed by a third party, please contact us as soon as possible and we will take steps to reset that password.

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it – for example, to comply with applicable legal, tax or accounting requirements or until a debt is paid.

We will retain your personal data for as long as we have a relationship with you and for a period of 5 years afterwards where we have an ongoing business need to retain it. After that time we will make sure the information is deleted. If you would like us to delete your account details prior to this, please contact us via our customer service team.

The use of cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added to your computer/device, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Noble Naturals does not create cookies. Rather, by using third party traffic log cookies it helps identify which pages are being used or if our website is useful or not. From this we can fix change, remove or improve pages. Quite honestly it is a very boring subject for us and is only used to improve the website and how it functions.

A cookie in no way gives us access to your computer or any information about you, other than information you choose to share with us. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your rights

It’s your personal data and you have rights. Yes! When it comes to marketing communications you can ask us not to send you these at any time – all you need to do is click “unsubscribe” contained in the email or send us a request to support@noblenaturals.co.uk.

You have the right to know what personal data we have on you and to make sure it is correct and up to date.

You have the right to request a copy of your personal data or ask us to restrict processing/using your personal data or to delete it and it is also ok if you object to us continuing to process/use your personal data.

If you have any questions about these rights or want to exercise them please let us know by sending an email to support@noblenaturals.co.uk.

You have more rights!

Speaking of rights, are you fully aware of all your HUMAN RIGHTS? You can find these online at www.un.org. They are well worth knowing and teaching others about. As a point of interest we are including them here as we believe that knowing and practicing them will benefit you in achieving tolerance, understanding and peace.

See the complete list of all my human rights

The universal HUMAN RIGHTS are:

Article 1.

All human beings are born free and equal in dignity and rights. They are endowed with reason and conscience and should act towards one another in a spirit of brotherhood.

Article 2.

Everyone is entitled to all the rights and freedoms set forth in this Declaration, without distinction of any kind, such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, birth or other status. Furthermore, no distinction shall be made on the basis of the political, jurisdictional or international status of the country or territory to which a person belongs, whether it be independent, trust, non-self-governing or under any other limitation of sovereignty.

Article 3.

Everyone has the right to life, liberty and security of person.

Article 4.

No one shall be held in slavery or servitude; slavery and the slave trade shall be prohibited in all their forms.

Article 5.

No one shall be subjected to torture or to cruel, inhuman or degrading treatment or punishment.

Article 6.

Everyone has the right to recognition everywhere as a person before the law.

Article 7.

All are equal before the law and are entitled without any discrimination to equal protection of the law. All are entitled to equal protection against any discrimination in violation of this Declaration and against any incitement to such discrimination.

Article 8.

Everyone has the right to an effective remedy by the competent national tribunals for acts violating the fundamental rights granted him by the constitution or by law.

Article 9.

No one shall be subjected to arbitrary arrest, detention or exile.

Article 10.

Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him.
Article 11.

(1) Everyone charged with a penal offence has the right to be presumed innocent until proved guilty according to law in a public trial at which he has had all the guarantees necessary for his defence.
(2) No one shall be held guilty of any penal offence on account of any act or omission which did not constitute a penal offence, under national or international law, at the time when it was committed. Nor shall a heavier penalty be imposed than the one that was applicable at the time the penal offence was committed.

Article 12.

No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to attacks upon his honour and reputation. Everyone has the right to the protection of the law against such interference or attacks.

Article 13.

(1) Everyone has the right to freedom of movement and residence within the borders of each state.
(2) Everyone has the right to leave any country, including his own, and to return to his country.

Article 14.

(1) Everyone has the right to seek and to enjoy in other countries asylum from persecution.
(2) This right may not be invoked in the case of prosecutions genuinely arising from non-political crimes or from acts contrary to the purposes and principles of the United Nations.

Article 15.

(1) Everyone has the right to a nationality.
(2) No one shall be arbitrarily deprived of his nationality nor denied the right to change his nationality.

Article 16.

(1) Men and women of full age, without any limitation due to race, nationality or religion, have the right to marry and to found a family. They are entitled to equal rights as to marriage during marriage and at its dissolution.
(2) Marriage shall be entered into only with the free and full consent of the intending spouses.
(3) The family is the natural and fundamental group unit of society and is entitled to protection by society and the State.

Article 17.

(1) Everyone has the right to own property alone as well as in association with others.
(2) No one shall be arbitrarily deprived of his property.

Article 18.

Everyone has the right to freedom of thought, conscience and religion; this right includes freedom to change his religion or belief, and freedom, either alone or in community with others and in public or private, to manifest his religion or belief in teaching, practice, worship and observance.

Article 19.

Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers.

Article 20.

(1) Everyone has the right to freedom of peaceful assembly and association.
(2) No one may be compelled to belong to an association.

Article 21.

(1) Everyone has the right to take part in the government of his country, directly or through freely chosen representatives.
(2) Everyone has the right of equal access to public service in his country.
(3) The will of the people shall be the basis of the authority of government; this will shall be expressed in periodic and genuine elections which shall be by universal and equal suffrage and shall be held by secret vote or by equivalent free voting procedures.

Article 22.

Everyone, as a member of society, has the right to social security and is entitled to realization, through national effort and international co-operation and in accordance with the organization and resources of each State, of the economic, social and cultural rights indispensable for his dignity and the free development of his personality.

Article 23.

(1) Everyone has the right to work, to free choice of employment, to just and favourable conditions of work and to protection against unemployment.
(2) Everyone, without any discrimination, has the right to equal pay for equal work.
(3) Everyone who works has the right to just and favourable remuneration ensuring for himself and his family an existence worthy of human dignity, and supplemented, if necessary, by other means of social protection.
(4) Everyone has the right to form and to join trade unions for the protection of his interests.

Article 24.

Everyone has the right to rest and leisure, including reasonable limitation of working hours and periodic holidays with pay.

Article 25.

(1) Everyone has the right to a standard of living adequate for the health and well-being of himself and of his family, including food, clothing, housing and medical care and necessary social services, and the right to security in the event of unemployment, sickness, disability, widowhood, old age or other lack of livelihood in circumstances beyond his control.
(2) Motherhood and childhood are entitled to special care and assistance. All children, whether born in or out of wedlock, shall enjoy the same social protection.

Article 26.

(1) Everyone has the right to education. Education shall be free, at least in the elementary and fundamental stages. Elementary education shall be compulsory. Technical and professional education shall be made generally available and higher education shall be equally accessible to all on the basis of merit.
(2) Education shall be directed to the full development of the human personality and to the strengthening of respect for human rights and fundamental freedoms. It shall promote understanding, tolerance and friendship among all nations, racial or religious groups, and shall further the activities of the United Nations for the maintenance of peace.
(3) Parents have a prior right to choose the kind of education that shall be given to their children.

Article 27.

(1) Everyone has the right freely to participate in the cultural life of the community, to enjoy the arts and to share in scientific advancement and its benefits.
(2) Everyone has the right to the protection of the moral and material interests resulting from any scientific, literary or artistic production of which he is the author.

Article 28.

Everyone is entitled to a social and international order in which the rights and freedoms set forth in this Declaration can be fully realized.

Article 29.

(1) Everyone has duties to the community in which alone the free and full development of his personality is possible.
(2) In the exercise of his rights and freedoms, everyone shall be subject only to such limitations as are determined by law solely for the purpose of securing due recognition and respect for the rights and freedoms of others and of meeting the just requirements of morality, public order and the general welfare in a democratic society.
(3) These rights and freedoms may in no case be exercised contrary to the purposes and principles of the United Nations.

Article 30.

Nothing in this Declaration may be interpreted as implying for any State, group or person any right to engage in any activity or to perform any act aimed at the destruction of any of the rights and freedoms set forth herein.